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Campus Closure FAQs

Find what you need in our searchable FAQ.

Are Fall classes online only?

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Yes. For Fall 2020, the college plans to offer instruction primarily online with a variety of safety protocols in place for those courses held on-site.

  • The college will offer hybrid and flexible learning options for a select few courses, as allowed by State and local guidance. 
  • The college’s Fire Academy, emergency medical training (EMT) program, nursing courses, dental hygiene, automotive/diesel mechanic, welding, forestry, animal science, horticulture courses, and some associated labs that serve as requirements for those programs will have in-person components this fall. 
  • The college’s Emergency Operations and Campus Safety teams have worked with each instructor to ensure students will be able to learn the subjects required while staying safe by adhering to stringent safety measures. New signage has been placed throughout campus, in hallways, and in classrooms to help students and staff comply with the new on-site requirements. 

Will I receive my financial aid payments?

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Yes.

Financial Aid payments will continue to be disbursed to students. For additional information, please see the webpage: https://www.shastacollege.edu/cost-financial-aid/


What are you doing to stop the Coronavirus from spreading?

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Several measures have been put into place to keep the campus community healthy and safe, including:

  • All large Shasta College events are cancelled until further notice
  • Fall sports are being shifted to a spring start to best ensure the safety and health of the student-athletes, coaches, and staff involved in those programs. In limited situations, specific sports will be conducting conditioning exercises during the fall semester.
  • All planned District travel, including field trips, has been suspended indefinitely.
  • Enhanced cleaning protocol have been implemented at all facilities to ensure high-traffic areas like classrooms, offices, and dining areas are thoroughly disinfected
  • Distribution and placement of hand and surface sanitizers throughout public facilities has been expanded
    • Disinfectant wipes containing at least 70% alcohol content have been provided for staff at the front desk in the library and learning centers, for faculty in classrooms with multiple computers, and in division offices.
  • Implemented physical distancing protocols which require six-feet distancing and the mandatory use of face coverings while on campus. Office spaces will be modified as needed and new foot traffic flows are indicated to enhance safety while moving around campus.
  • Provided information, resources, and preventative actions to staff and students via email
  • Distributed posters across campuses from the Center for Disease Control (CDC) with strategies to help prevent the spread of respiratory diseases like COVID-19

We share your concerns and want to assure you that the college is actively addressing this rapidly evolving situation

Our administration and Campus Safety professionals are working closely with the California Community Colleges Chancellor’s Office; Shasta, Tehama, and Trinity Counties Departments of Public Health; and other public health agencies to monitor developments regarding the COVID-19 pandemic and to determine how to best maintain instruction while minimizing the risk for students, faculty, and staff.

If there is an immediate risk to the campus community, the college will notify students and employees using the emergency notification system with updates and information to protect the health and safety of the campus community.


How can we move everything online when some students might not have access to online education?

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Moving all possible instruction and operations online will at least provide the opportunity to continue classes and educational services for many of our students.

We certainly understand that not all students have access to the technology tools (including computers and high-speed internet) to participate in online classes. We are asking faculty and staff to be as flexible as possible when considering this historic circumstance.

We are also considering all available resources to provide support for students to help close technology gaps that might interfere with their ability to participate in an online environment.


I need a book for a class, is the bookstore open?

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The campus bookstore will be open to students by appointment only starting August 3. Students will need to call the campus bookstore at (530) 242-7574 and make an appointment to be allowed access on campus.

Can I still schedule a counseling appointment?

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Yes! Please call our counselors at (530) 242-7724 and we’ll set up a time that you can call or have a virtual meeting with a counselor. If there is a special accommodation where you require a face-to-face interaction with a counselor we will make every effort to help you with that. Also please refer to our website as many essential student services like tutoring, financial aid, counseling, and more are now available to students online.


Are the Pre-School and Head Start Programs open?

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The Shasta College Early Childhood Education (ECE) center and lab school on the main Redding Campus resumed in-person operations starting August 17. All staff members will engage in self-screening before reporting to work. Children will receive a screening curbside or outside the facility before being admitted. Staggered drop-off and pickup times will help reduce the risk of exposure for staff and children. Children will be dispersed in small groups of 10 or less, and all materials will be sanitized throughout the day. 

The Shasta Head Start program will be conducting classes through virtual learning. Please refer to https://www.facebook.com/shastaheadstart for additional updates.


Are events canceled?

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Yes.

All large Shasta College events are cancelled until further notice.

Fall sports are being shifted to a spring start to best ensure the safety and health of the student-athletes, coaches, and staff involved in those programs. In limited situations, specific sports will be conducting conditioning exercises during the fall semester.

All planned District travel, including field trips, has been suspended indefinitely.

The college will support alternative methods of meeting using communication technology. Employees have free access to ConferZoom, allowing them to have online meetings with up to 300 participants. Learn more at conferzoom.org.

Non-instructional activities, including participatory governance meetings, division meetings, staff meetings, and hiring committee activities, will be evaluated on a case-by-case basis and participants will be notified. Where possible, meetings will be conducted using communication technology allowing for appropriate social distancing

Nonessential gatherings must be canceled, postponed, modified, or brought online.


Will there be any library services available?

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Yes. You’ll still be able to access some library services online. Go to www.shastacollege.edu/library and scroll down. You’ll find the “Ask A Librarian” section where you can chat, call or email with a librarian.

I am sick, will I get in trouble for not coming to class?

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No, you are following health expert’s guidelines. Talk to your instructor if you’re in one of the lab classes that need to come on campus to finish assignments. They’ll work with you to make accommodations to get your lab in.

For anyyone else who is ill and taking online classes, please work with your instructor as you typically would if you’re going to miss a required on-screen synchronized interaction. Remember, all Shasta College facilities are closed to the public and students.

Anyone who has a fever, cough, or shortness of breath are being pre-screened at our front gate and are being told to stay away from campus if they have symptoms, even if the symptoms are mild. To encourage sick individuals to stay away from campus, faculty, and supervisors are encouraged to provide flexibility for students and staff, as well as minimize any penalties for absence due to sickness. If you feel concerns about the faculty member’s approach, contact your Dean or the division office for support.


What online support is available for PACE students?

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Potential PACE students can apply for services through the AIM button in the Shasta College Portal and continuing PACE students can request their accommodations through AIM. PACE counselors are meeting with students by phone and Zoom. To schedule to meet with a counselor or for any other PACE related questions email paceoffice@shastacollege.edu or call 530-242-7790.


Will tutoring services be available when all classes are online?

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Yes.

Tutoring Services will be moving online as well and they can be found here: https://www.shastacollege.edu/student-life/student-services/tutoring-learning-centers/.


Are student health services available?

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Health and Wellness will also be available online and by appointment to students for in-person nursing, psychological counseling, and doctor visits. The Student Health Services may be contacted by calling 530-242-7582 or go to https://www.shastacollege.edu/student-life/health-wellness/. If you are having a medical emergency, please call 9-1-1 directly.

I need mental health support, I am super anxious. Where can I find help?

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Times of uncertainty may cause increased levels of anxiety and stress. For 24/7 support, individuals can text COURAGE to 741741 or call 530-225-5252 to speak with a counselor. You can also contact Student Health Services by calling 530-242-7582 or go to https://www.shastacollege.edu/student-life/health-wellness/.

How do I get on Canvas and other online learning resources?

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From the Shasta College homepage, click on the link for the Shasta Portal drop down to access Canvas. There are a number of tutorials and helpful FAQs that you can also access at: https://www.shastacollege.edu/academics/online-learning/.

I am a student worker, when will I be able to return to work?

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Your supervisor will be contacting you directly to provide you with further information.

Is the college working with local authorities?

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Our administration and Campus Safety professionals are working with the California Community Colleges Chancellor’s Office, Shasta, Tehama, and Trinity Counties Departments of Public Health, and other public health agencies to monitor COVID-19.

What should I do to stay safe?

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Please refer to the Shasta County Department of Public Health’s site for current suggestions or contact your health care provider for specific, personal needs. In general, public health agencies say that the best preventative measures are simple good hygiene practices:

  • If you are sick, or if anyone in your household is sick stay home. Anyone with even mild symptoms you should stay home.
  • Wash your hands often, especially before you eat, after using the restroom or blowing your nose, coughing or sneezing. If you cannot wash your hands with soap and water for 20 seconds, use a hand sanitizer.
  • Avoid touching your eyes, nose, and mouth in case your hands are not clean.
  • Cover your nose and mouth when you cough or sneeze. Use your sleeve if you don’t have a tissue handy and wash your hands. If you have these symptoms, stay at home.
  • Avoid sharing objects like cups, food, and drinks.
  • Minimize contact, and avoid shaking hands and high-fiving. Stay at least 6 feet from sick individuals.
  • Practice healthy habits. Get plenty of sleep, stay active, manage your stress, drink plenty of fluids and eat nutritious foods.

Shasta County Department of Health Services: https://www.co.shasta.ca.us/index/hhsa/health-safety/current-heath-concerns/coronavirus

California Department of Public Health: https://www.cdph.ca.gov/Programs/CID/DCDC/Pages/Immunization/nCOV2019.aspx

Centers for Disease Control (CDC): https://www.cdc.gov/coronavirus/2019-ncov/index.html


What do I do if I am experiencing symptoms related to COVID-19?

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If you are sick and have symptoms such as cough, fever or other respiratory problems, seek medical attention immediately.

If you have these symptoms and feel that you were exposed by either:

  • travel to an area where there is community transmission or
  • by a confirmed case of COVID-19

Call your healthcare provider ahead so that proper precautions can be taken.


I am on a sports team, do I have practice? Are we going to be able to compete against other colleges?

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Fall sports competitions are being shifted to a spring start to best ensure the safety and health of the student-athletes, coaches, and staff involved in those programs. In limited situations, specific sports will be conducting conditioning exercises during the fall semester. Coaches will communicate specific details directly with their student-athletes. State championships will not be played for the 2020/21 season.


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