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Campus Closure FAQs

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Will I receive my financial aid payments?

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Yes.

Financial Aid payments will continue to be disbursed to students. For additional information, please see the webpage: www.shastacollege.edu/fa


I live in the dorms, am I going to be able to stay on campus?

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Yes, the dorms will remain open and the students are encouraged to use social distancing and to practice good preventative and hygiene practices (wash hands, use hand sanitizer, etc.). Visitors are currently not allowed onto campus or in the dorms and gatherings of 10 or more people in a confined space is highly discouraged. Based on the individual case, students may choose to finish their classes online from their home locations.

Can I still Register for Summer classes?

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Yes!

Summer registration remains on-track. Please use MyShasta to register online. If you need assistance, contact the Admissions and Records Office at admissions@shastacollege.edu. For more details, please go to www.shastacollege.edu/admissions


Can I still schedule a counseling appointment?

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Yes.

Beginning at 9AM on March 18, please call our counselors at (530) 242-7724 and we’ll set up a time that you can call or have a virtual meeting with a counselor. If there is a special accommodation where you require a face-to-face interaction with a counselor we will make every effort to help you with that.


Since the campus is closed, where can I find internet access in the local area?

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For information on resources available to support students, including free internet sites, please visit the webpage: https://libguides.shastacollege.edu/support/studentservices

I need a book for a class, is the bookstore open?

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All books and supplies can be ordered online and the shipping charges will be waived until normal operations on campus have been resumed.

What online support is available for PACE students?

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Our PACE offices are working to expand and supplement existing services for online students to accommodate the increased demand. Students can email our PACE Main Office at paceoffice@shastacollege.edu.

Please note that all inquiries should go to the PACE Office email at this time.


Is the college closed?

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March 18 to March 20: Online instruction ONLY for existing online classes. Campus remains closed to students and the public. Instructors and support staff may enter.

March 23 to March 27: New Spring Break - NO instruction for any class. Campus remains closed to students and the public.

March 30: Instruction resumes for ALL classes, including newly-converted online classes, and students will be contacted directly if there is a planned meeting for their course. Campus is open on a reduced-use basis. Any operations that can be conducted remotely should be. For instance, calling and talking to a counselor vs. coming in to see one. Specific classes that involve labs will be notified if they should come to campus to complete their assignments.

April 6 to April 9: No longer spring break – classes continue this week.

Friday, April 10 will remain a District holiday, all Shasta College facilities will be closed and no classes will be held.

For the most current status of all Shasta College facilities please refer to our website www.shastacollege.edu/COVID19.


Will tutoring services be available when all classes are online?

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Yes.

Tutoring Services will be moving online as well. Go to the “Resources” tab of the website and go to “Tutoring / Learning Centers” you will find an icon for online tutoring (http://www.shastacollege.edu/SC%20Online/Pages/OnlineTutoring.aspx).


How can we move everything online when some students might not have access to online education?

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Moving all possible instruction and operations online will at least provide the opportunity to continue classes and educational services for many of our students.

We certainly understand that not all students have access to the technology tools (including computers and high-speed internet) to participate in online classes. We are asking faculty and staff to be as flexible as possible when considering this historic circumstance.

We are also considering all available resources to provide support for students to help close technology gaps that might interfere with their ability to participate in an online environment.


Are student health services available?

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The Student Health Services may be contacted by calling 530-242-7582. If you are having a medical emergency, please call 9-1-1 directly.

Will there be any library services available?

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Yes. You’ll still be able to access some library services online. Go to www.shastacollege.edu/library and scroll down. You’ll find the “Ask A Librarian” section where you can chat, call or email with a librarian.

Are the Pre-School and Head Start Programs open?

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March 18 through March 20, and thereafter, the Pre-School is closed through April 13, 2020.

The Shasta Head Start program is temporarily closing all centers. Normal services will begin on Monday, April 13. Please refer to https://www.facebook.com/shastaheadstart additional updates.


Additional Information

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If you did not find a response to your question in the FAQs, beginning on March 18th at 9AM, you may contact the campus via phone by calling 530-242-7910.

I am sick, will I get in trouble for not coming to class?

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No, you are following health expert’s guidelines. Talk to your instructor if you’re in one of the lab classes that need to come on campus to finish assignments. They’ll work with you to make accommodations to get your lab in.

For everyone else who are ill and taking online classes, please work with your instructor as you typically would if you’re going to miss a required on-screen synchronized interaction. Remember, all Shasta College facilities are closed to the public and students until March 30.

Anyone who has a fever, cough, or shortness of breath should stay away from campus, even if the symptoms are mild. To encourage sick individuals to stay away from campus, faculty, and supervisors are encouraged to provide flexibility for students and staff, as well as minimize any penalties for absence due to sickness. If you feel concerns about the faculty member’s approach, contact your Dean or the division office for support.


Is the college going online?

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For the short-term, to address public safety needs and proactively reduce the opportunity for the transmission of the coronavirus, yes. All face-to-face classes that can be transitioned online will be. Those that cannot move to an online delivery format due to labs will have special accommodations made. As the situation continues to evolve and we receive additional direction from state and local officials we will update our timeframe on when classes will return to being delivered onsite. Students should anticipate finishing out the Spring Term through online instruction.

Are events canceled?

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Yes.

All large Shasta College events are cancelled through April.

All sporting events, practices, and other athletic competitions are postponed indefinitely.

All planned District travel, including field trips, has been suspended indefinitely.

The college will support alternative methods of meeting using communication technology. Employees have free access to ConferZoom, allowing them to have online meetings with up to 300 participants. Learn more at conferzoom.org.

Non-instructional activities, including participatory governance meetings, division meetings, staff meetings, and hiring committee activities, will be evaluated on a case-by-case basis and participants will be notified. Where possible, meetings will be conducted using communication technology allowing for appropriate social distancing

Nonessential gatherings must be canceled, postponed, modified, or brought online.


I am taking Community Education classes, are these classes continuing?

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The Community Education classes have been canceled for the spring semester.

What are you doing to stop the Coronavirus from spreading?

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Several measures have been put into place to keep the campus community healthy and safe, including:

  • All large Shasta College events are cancelled through April
  • All sporting events, practices, and other athletic competitions are postponed indefinitely
  • All planned District travel, including field trips, has been suspended indefinitely.
  • Enhanced cleaning protocol have been implemented at all facilities to ensure high-traffic areas like classrooms, dining areas, and student housing are thoroughly disinfected
  • Distribution and placement of hand and surface sanitizers throughout public facilities has been expanded
    • Disinfectant wipes containing at least 70% alcohol content have been provided for staff at the front desk in the library and learning centers, for faculty in classrooms with multiple computers, and in division offices.
  • Provided information, resources, and preventative actions to staff and students via email
  • Distributed posters across campuses from the Center for Disease Control (CDC) with strategies to help prevent the spread of respiratory diseases like COVID-19

As of writing this, no individuals (students or employees) at Shasta College have tested positive for the virus. We share your concerns and want to assure you that the college is actively addressing this rapidly evolving situation

Our administration and Campus Safety professionals are working closely with the California Community Colleges Chancellor’s Office; Shasta, Tehama, and Trinity Counties Departments of Public Health; and other public health agencies to monitor developments regarding the COVID-19 pandemic and to determine how to best maintain instruction while minimizing the risk for students, faculty, and staff.

If there is an immediate risk to the campus community, the college will notify students and employees using the emergency notification system with updates and information to protect the health and safety of the campus community.


I am taking ESL classes, are these classes continuing?

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Yes. Contact your instructor for online instructions on how to access those classes.

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